Privacy Policy

Last updated: February 23, 2026

Solem is operated by TNEP ("we," "us," or "our"). We operate the solem.ai website and the Solem platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information you provide

  • Account information. When you create an account, we collect your name, email address, and payment information.
  • Knowledge base content. Articles, URLs, documents, notes, and other content you save to your Solem knowledge base.
  • Agent-submitted content. Content saved by AI agents you have authorized to write to your knowledge base via MCP server or CLI.
  • Communications. Messages you send to us, including support requests and feedback.

Information collected automatically

  • Usage data. Pages visited, features used, search queries within your knowledge base, and interaction patterns.
  • Device information. Browser type, operating system, device identifiers, and IP address.
  • Analytics. We use Google Analytics and PostHog to understand how people use the Service. These tools collect anonymized usage data.

2. How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To process your transactions and manage your account.
  • To index and make your saved content searchable via semantic vector search.
  • To enable AI agent access to your knowledge base when you authorize it.
  • To send you service-related communications (account confirmations, security alerts, product updates).
  • To respond to your inquiries and support requests.
  • To detect, prevent, and address technical issues and abuse.

3. Your Knowledge Base Data

Your knowledge base is yours. We do not sell, license, or share your saved content with third parties. We do not use your content to train AI models. Your content is processed solely to provide the Service (indexing, search, and retrieval).

When you authorize an AI agent to access your knowledge base (via MCP server, CLI, or API), the content is transmitted to that agent. You control which agents have access and can revoke access at any time.

4. Data Sharing

We do not sell your personal information. We may share information with:

  • Service providers. Third parties that help us operate the Service (hosting, payment processing, analytics). These providers are bound by confidentiality obligations.
  • Legal requirements. When required by law, regulation, or legal process.
  • Business transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We use industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account information and knowledge base content for as long as your account is active. If you delete your account, we will delete your data within 30 days. Some information may be retained in backups for up to 90 days.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Export your knowledge base content at any time.
  • Object to or restrict certain processing of your data.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at privacy@solem.ai.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required by applicable law.

9. Cookies

We use essential cookies to keep you logged in and functional cookies for analytics (Google Analytics, PostHog). You can control cookies through your browser settings. Disabling cookies may affect your experience.

10. Children

The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

12. Contact

Questions about this Privacy Policy? Contact us at privacy@solem.ai.

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